Verification Policy

This policy explains how Rizq Rasan checks the businesses and organisations that use the platform: who has to be verified, which documents we ask for, the checks we run, how long it takes, and what happens afterwards. It forms part of our Terms of Service.

Accounts open by invitation for the January 2027 pilot and to everyone at launch on 22 March 2027. Registering your interest on this website does not start verification. Please don’t attach documents to the forms on this website or email them to us. We will ask for them through your account once it is open.

1. Why we verify

Rizq Rasan sells food rather than giving it away, so Pakistan’s food sale laws apply in full. Every business that lists food must be properly registered and licensed, and every organisation that claims food must be a genuine non-profit that serves or gives the food to people for free.

Verification also protects everyone against fraud, resale of food and misuse of charities. Charities are a focus of Pakistan’s anti-terror-financing rules, and since July 2025 FBR rules bar online marketplaces from serving sellers without an NTN.

Verification lowers the risk of dealing with a bad actor, but it cannot guarantee how any organisation will behave. Our Disclaimer explains this.

2. Who must be verified

• Every vendor and every NGO. No organisation can list food, see listings or claim food until we have approved it.
• The organisation, not the person. The organisation is the account holder. It is what we verify, and it is responsible for everything done through its account.
• The person who signs. Everyone who signs for an organisation must be at least 18 years old and allowed to act for it, shown by a board resolution or an authority letter. We check their CNIC.
• Staff, collectors and payers. A vendor’s counter staff, an NGO’s 1 to 5 collectors and its up to 3 named payers are not verified one by one. The organisation that adds them is responsible for them.

Who can join:

• Vendors: restaurants, bakeries, grocers and supermarkets, and cafes in Islamabad. Hotels and caterers will be able to join once our safety processes are proven. Home kitchens cannot join, because home-cooked food is never allowed. At launch each vendor lists from one pickup point.
• NGOs: registered NGOs, shelters, community kitchens, food banks and orphanages in Islamabad that serve or give food to people for free and promise never to resell it.

Neither the organisation nor anyone who signs for it may appear on the UN Security Council sanctions list or Pakistan’s proscribed-organisations or Fourth Schedule lists.

3. Documents for vendors

4. Documents for NGOs

Registration we accept

You must be registered under one of these routes. Registration under the ICT Charities Act 2021 is preferred for organisations based in Islamabad.

International NGOs register with the Ministry of Interior, not the Economic Affairs Division. If that is you, send your Ministry of Interior registration letter and MoU as your registration certificate.

What to send

1. Registration certificate under one of the routes above.
2. Constitution, trust deed or memorandum.
3. Office bearers: a list of them, and an authority letter naming who signs for you.
4. Signatory: the CNIC of the person who signs.
5. NTN, if you have one.
6. Bank letter: an account certificate in your organisation’s name.
7. Address proof, a short description of your kitchen or distribution site, and how many people you serve each day.
8. For Tier A only: your Pakistan Centre for Philanthropy certificate or FBR approval under section 2(36).

If you cook or reheat food, you may also need an Islamabad Food Authority licence. We will confirm this with a lawyer before launch and update this policy.

5. Sending your documents

• One upload for each document, by camera or from a file, in your account’s onboarding task list. You can save and come back at any time.
• File types: JPG, PNG or PDF, up to 10 MB each. A file over 10 MB will not upload.
• Readable and complete: send every page, uncropped, with names, numbers and dates easy to read. The names and numbers must match what you entered in the form.
• Expiry dates: where a document has one, enter it when you upload. We use it to remind you before it runs out.
• Genuine documents only: never upload a document that is forged, altered or belongs to someone else. Uploading forged documents means permanent removal from Rizq Rasan.

6. The checks we run

Our verification team reviews every application by hand, with a checklist for each document.

• Matching: we compare names, numbers and dates across your documents and your form.
• Registers: we search SECP’s online register for companies, including Section 42 companies. Where no online register exists, we call the registrar.
• Tax: we check your NTN on FBR’s Active Taxpayer List.
• Licences: we keep a copy of your Islamabad Food Authority licence and Department of Tourist Services registration on file, and we spot-check licences with the Islamabad Food Authority.
• Bank account: we check that the bank letter is in the organisation’s own name.
• Sanctions screening: we screen every NGO, and every signatory of a vendor or NGO, against the UN Security Council sanctions list and Pakistan’s proscribed-organisations and Fourth Schedule lists.
• A call or visit: for each of our first 20 partners, we also hold a video call or visit your premises, kitchen or distribution site.

7. How long it takes

We aim to decide within 2 working days of receiving a complete application, with every required document. Working days follow our office hours: Monday to Saturday, 9 am to 6 pm PKT. While a vendor waits, it can prepare draft listings.

We email you at each step. If something is wrong, we list each problem word for word, and only that section of your application reopens. You fix it and resubmit, and we review the change.

8. Trust tiers for NGOs

Every NGO is placed in a trust tier, which sets how much food it can claim. Every organisation starts in Tier C, including one that already qualifies for Tier A.

How to move up:

• Tier C to Tier B: once you have been approved for a month and have completed 10 pickups, you move to Tier B.
• To Tier A: after Tier C, upload your Pakistan Centre for Philanthropy certificate or FBR section 2(36) approval. Once we have checked it, you move to Tier A.
• We email you whenever your tier changes.

If an NGO’s reliability score falls below 60, it drops to Tier C limits until our team reviews its account. Our Reliability and No-show Policy explains the score. Vendors have no tiers, but a vendor whose score falls below 60 can have at most 3 live listings until we review it.

Later, Rizq Rasan may offer pay-later invoices to Tier A NGOs with a strong reliability score. This is not part of the platform at launch, when every NGO pays at claim.

9. Staying verified

• Tell us about changes. Keep your details and documents up to date, and tell us when your signatory, address, registration or bank account changes. Upload the new document in your account.
• Payout accounts. A vendor’s payout account must always be in the business name. When it changes, payouts pause for 48 hours and the owner gets an email, to stop fraud.
• Expiry reminders. We email you 30 days before a document expires, so you have time to upload a new one. Every month, our team also reviews documents that are about to expire.
• Expired documents. You must hold valid licences and registration at all times. If a required document expires and you have not uploaded a new one, you no longer meet our eligibility rules, and we can suspend your account until you do.
• Every 12 months. We re-verify every organisation once a year. We ask you to confirm your details, replace any out-of-date documents, and we run our checks again, including sanctions screening.

10. Who can see your documents

• Only our verification team. Your documents are stored privately and never shown to other vendors, NGOs or the public. Our team opens them only through links that expire after 5 minutes, and every view is logged.
• CNICs are protected. CNIC numbers are encrypted and shown masked, for example 61101-XXXXXXX-1.
• What you see. After you upload a document, your account shows its review status, and you can replace it.
• What other organisations see. Other organisations see that you are verified, and your reliability badge. They never see your documents. An NGO’s address is never shown to vendors.
• Sharing outside Rizq Rasan. We share documents only as our Privacy Policy explains, for example when the law requires it.
• How long we keep them. We keep documents for the life of your account plus 6 years, as section 174 of the Income Tax Ordinance requires. Our Data Retention policy has the details.

11. Rejection, suspension and removal

We may reject an application when, for example:

• the organisation is not a food business or a registered non-profit operating in Islamabad;
• a mandatory document, such as a vendor’s NTN or Islamabad Food Authority licence, is missing;
• the documents do not match each other or cannot be checked;
• the organisation or a signatory appears on a sanctions or proscribed list;
• an NGO would sell food on, rather than serve or give it for free.

After approval, we can suspend or remove an organisation that no longer meets these rules or breaks our Terms of Service. A suspension comes with a written reason and an end date, and a suspended organisation keeps read access to its records. If a vendor is suspended, its listings are hidden and its paid orders are refunded. If an NGO is suspended, its paid orders can still be collected unless we decide otherwise.

Uploading forged documents or reselling claimed food means permanent removal.

12. Appeals

• Rejection. The rejection email tells you why and how to appeal. Reply to it, or write to hello@rizqrasan.pk, and explain why you think we got it wrong, with any new documents. We handle an appeal as a complaint, so we acknowledge it within 1 working day and aim to resolve it within 5 working days.
• Suspension. You can appeal a suspension within 7 days, as our Reliability and No-show Policy explains.
• A person decides. A member of our team reviews every appeal and sends you the decision and the reason in writing.
• Applying again. If you were rejected because something was missing, such as a licence, you can apply again once you have it.

If you are still not satisfied, our Complaints and Disputes policy explains how to take it further.

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Questions about this policy? Email hello@rizqrasan.pk or read our Complaints and Disputes policy.