Questions and answers

Restaurants, bakeries, grocers and cafes in Islamabad with an NTN and an Islamabad Food Authority licence. Restaurants and cafes also need their Department of Tourist Services registration. We check every business before it can list.

You set a recovery price of at least Rs 1,000 and no more than half the food's retail value. You keep 95% of that price. Any tax the law requires us to withhold is shown line by line on your statement.

Payouts go out every Monday and Thursday by bank transfer to an account in your business name, for orders that are complete and settled by the payment gateway. We promise payment within 6 working days of pickup.

The listing ends when its pickup window closes, and nothing is charged. We'll send you tips, such as an earlier pickup window or a lower price.

Thirty minutes after the pickup window ends we ask you whether they collected. If they didn't, you are still paid and the NGO gets a strike.

Yes. Owners can invite staff with a pickup-only role. Staff see today's pickups and type in pickup codes, but cannot list food or see earnings.

Registered NGOs, shelters, community kitchens and food banks that feed people. We accept registration under the ICT Charities Act, the Societies Registration Act, the ICT Trust Act, Section 42 of the Companies Act, or the Voluntary Social Welfare Agencies Ordinance.

A small recovery price covers the vendor's packing and handover time, which keeps them listing food instead of throwing it away. Prices are capped at half of retail value, so you always save at least 50%.

New organisations start with up to 2 claims a day. After the first month or 10 completed pickups, whichever is later, the limit rises to 6 a day. Organisations certified by the Pakistan Centre for Philanthropy or approved by FBR under section 2(36) have no daily limit.

Anyone you choose. Add up to five drivers or volunteers as collectors. They get a WhatsApp link with the pickup code, address and time, and don't need an account.

No. Food claimed through Rizq Rasan must be served or given to people for free. Reselling it means permanent removal from the platform.

By Raast, approving the payment in your own banking app, or by JazzCash or Easypaisa wallet, through the payment gateway PayFast. Card payments come later.

Paying when you claim protects vendors from no-shows and lets the food be held for you. It also means we never handle cash, and every payment gets a proper receipt.

Thirty minutes from claiming, or until 15 minutes before pickup ends if that comes first. If you don't pay in time, the food goes back to other organisations.

You get a full refund if the vendor cancels, is closed, or the food is unsafe at pickup, and a refund for anything missing if the vendor hands over less than listed. If you cancel at least 60 minutes before pickup starts, you get a full refund too. See the Payments and Refunds policy for every case.

No. You pay on PayFast's own page or in your bank's app. Our servers never see your bank or wallet details.

Every category has a time limit, cooked food can spend at most 2 hours at room temperature, and we start with low-risk food such as bread, bakery, produce and packaged goods. Vendors must hold a food licence, and collectors check the food before taking it.

Don't take it. Tap "Refuse food" on the collector pass and add a photo. You are refunded in full straight away, and our team looks into it.

Vendors declare whether food is halal. Listings show "halal-certified" only when the vendor has uploaded a halal certificate. Listings show any allergens and meat types the vendor declares.

Rizq Rasan launches across Islamabad on 22 March 2027. Until then, register your interest and we'll invite you as soon as there's a place in our pilot.

Two working days once all your documents are in. If something is missing, we'll tell you exactly what, and only that part needs redoing.

Only Rizq Rasan's verification team. Documents are stored privately, every view is logged, and they are never shown to other users.