How it will work
A business lists good food it couldn't sell. A verified NGO claims it, pays, and collects it with a 4-digit code. Rizq Rasan holds the money and pays the business twice a week. This is how it will work from launch on 22 March 2027.
In short
Snap a photo, set a recovery price and a pickup window. It takes under a minute on your phone.
A verified NGO nearby claims it and pays straight away. You get a WhatsApp message to get the food ready.
Type the NGO's 4-digit pickup code at the counter. Your 95%, before any tax withheld by law, goes out in the first Monday or Thursday payout after the order is completed and the payment has settled.
See verified listings within your area, sorted by the pickup that ends soonest.
Claim the food and pay by Raast or a JazzCash or Easypaisa wallet before the payment deadline.
Send the pickup code to your driver by WhatsApp. They show it at the counter and bring the food back.
One evening, start to finish
One example order, with the real timers. A bakery in F-7 Markaz lists 40 pieces of naan and sheermal for Rs 1,200 at 8:30 pm, with pickup from 10:00 to 10:45 pm.
Naan and sheermal, 40 pieces
Verified bakery · Highly reliable
A photo, what it is, the price and a pickup window, in under a minute on a phone. The window must be at least 30 minutes long, end at least 60 minutes after publishing, and end at least 30 minutes before the food's safe-until time.
Listings are shown only to approved organisations within their search area, sorted by the pickup that ends soonest. Organisations that have set alerts get an email.
The first organisation to tap Claim gets the food, and it is held for them while they pay. The vendor gets a WhatsApp message.
By Raast, or by JazzCash or Easypaisa wallet, through PayFast. Once the payment is confirmed, the NGO sees the pickup code, the vendor's address and phone number, and the vendor gets a second WhatsApp message to get the food ready.
The NGO's driver checks the food, then gives the 4-digit code at the counter. The vendor types it in and confirms the quantity handed over.
The NGO is asked "Did you receive everything?" and can report a problem with photos. If it doesn't reply within 24 hours, the order is Completed.
Once the order is Completed and the payment has settled, the vendor's 95% goes out in the next Monday or Thursday payout, by bank transfer to the business's own account.
The payment deadline
Claiming holds the food. The NGO then has until the payment deadline to pay: 30 minutes after claiming, or 15 minutes before the pickup window ends, whichever comes first. A countdown shows the time left.
For the example listing, with pickup from 10:00 to 10:45 pm, the deadline works out like this.
| Claimed at | 30 minutes later | 15 minutes before pickup ends | Pay by |
|---|---|---|---|
| 9:12 pm | 9:42 pm | 10:30 pm | 9:42 pm, 30 minutes to pay |
| 10:05 pm | 10:35 pm | 10:30 pm | 10:30 pm, 25 minutes to pay |
| 10:22 pm | 10:52 pm | 10:30 pm | Can't be claimed: only 8 minutes would be left |
The countdown turns amber at 5 minutes and red at 2 minutes. Screen readers announce it at 10, 5, 2 and 1 minutes left, never every second.
If less than 10 minutes would be left, the Claim button is disabled and the listing leaves the list.
PayFast's payment page can only be opened with 5 or more minutes left, and it closes at the deadline.
If the bank or wallet is still confirming when time runs out, the food stays held for up to 15 more minutes.
The claim expires and the food goes back to other organisations. It isn't a strike, but 3 expired claims in 7 days pause claiming for 24 hours.
During the January 2027 pilot, NGOs will pay the vendor directly, to the vendor's own Raast QR or account, before the same deadline, and then tap "I've paid". The vendor confirms "Payment received" within 15 minutes, which issues the pickup code. If they don't, the food stays held and our team phones both sides. No commission is charged during the pilot.
Pickup codes
Food is handed over only when the vendor types in the code the NGO received after paying. That one step closes the order.
Where the money goes
The NGO pays the listing price, with nothing added on top. Rizq Rasan's 5% commission comes out of that price, and the vendor receives the rest.
NGO pays Rs 1,200 · Vendor receives Rs 1,140 · Rizq Rasan Rs 60
The commission is 5% of the listing price, with services tax included, rounded down to the whole rupee. The vendor's 95% is before any tax the law requires us to withhold, which is shown line by line on their statement.
Rizq Rasan pays the payment gateway's fees out of its 5% on normal sales. There's no sign-up fee and no monthly charge.
When something goes wrong
Most orders go smoothly. When one doesn't, this is what happens, who gets their money back, and how fast we act.
| If this happens | What happens next | NGO's money back |
|---|---|---|
| The NGO doesn't pay in time | The claim expires and the food goes back to other organisations. It isn't a strike, but 3 expired claims in 7 days pause claiming for 24 hours. | Nothing was paid |
| The payment is still processing at the deadline | The food stays held for up to 15 more minutes. If the payment is confirmed, the order goes ahead. If the money arrives after another organisation has claimed the food, it goes back automatically. | In full, automatically, if the food went to someone else |
| The NGO releases the food before paying | The food goes back to other organisations. No penalty. | Nothing was paid |
| The NGO cancels at least 60 minutes before pickup starts | The food goes back to other organisations. | In full |
| The NGO cancels later than that, or doesn't turn up | 30 minutes after the pickup window ends, the vendor is asked "Did they collect?". If not, it's a no-show: the vendor is paid and the NGO gets a strike, which it can appeal within 24 hours. | None |
| The vendor cancels after the NGO has paid | No commission is charged, the vendor gets a strike, and the NGO is shown up to 3 similar listings. | In full |
| The vendor is closed or the food isn't ready | The collector reports it from the collector pass. If the vendor doesn't reply within 2 hours, the NGO is refunded and the vendor gets a strike. | In full |
| The vendor hands over less than listed | The vendor enters the real quantity at handover. More than 10% short gives the vendor a strike. | The missing share, automatically, rounded to the rupee |
| The food looks unsafe at pickup | The collector taps "Refuse food" on the collector pass and adds a photo. Our team reviews the case, and if the refusal is upheld, the vendor gets a strike. | In full, straight away |
| A problem shows up after pickup | The NGO reports it within 24 hours of pickup, with photos. We decide food-safety cases within 24 hours and others within 48 hours. | In full or in part, if upheld |
| Nobody confirms anything | After 48 hours the order is marked Completed (unconfirmed) and the vendor is paid. Nobody's reliability changes. | None |
| Payments or the internet go down | A payment method that is failing is greyed out. If all payments are down, or during a network shutdown, we pause every countdown and add the lost time back. No strikes are given during a shutdown. | Not needed |
Either side can report a problem, add photos and ask for a full or partial refund. Every case gets a reference number, and both sides see the decision in writing.
Strikes expire after 60 days. One strike brings a warning, two bring a 48-hour freeze on new claims or listings, and three bring a 7-day suspension and a review by our team. We can forgive one strike every 90 days on appeal.
Rizq Rasan launches across Islamabad on 22 March 2027. Register your interest and we'll invite you as soon as there's a place.