Disclaimer · Rizq Rasan

This disclaimer explains the limits of what Rizq Rasan does, and what you can and can’t rely on in the information on this website and, from launch, on the platform. Read it with sections 14 and 15 of our Terms of Service.

1. This website describes a planned service

Rizq Rasan is not open yet. We plan a pilot with invited partners from January 2027 and a public launch in Islamabad on 22 March 2027.

This website explains how the platform is planned to work. Rules, fees, timings, food categories, starting areas and dates may change before launch, as we learn from the pilot and from legal, tax and food-safety advice.
Our policies set out the rules. The other pages of this website summarise them, and where the two differ, the policy applies.
Nothing on this website is an offer to sell food or a promise that the platform will open on a given date.
The listing shown on this website is marked “Example”. It is not real food and cannot be claimed.
The information here is general. It is not legal, tax, financial or food-safety advice for your organisation. Our policies are drafts until a Pakistani lawyer has reviewed them.

2. We are an intermediary

Rizq Rasan is a technology platform that connects food businesses that have surplus food with verified NGOs that feed people.

The sale of food is between the vendor and the NGO. We do not prepare, cook, store, pack, transport or inspect food, and we never own it.
We verify organisations, set listing and safety rules, decide disputes, and collect payment for the vendor as its limited agent.
The vendor is responsible for the food and for its listing being true until handover. The NGO is responsible for the food after handover.

3. Food details are the vendor’s declarations

Everything a listing says about the food is entered by the vendor: what it is, the quantity and weight, allergens, meat content, halal status, when it was prepared, its label date and how it has been stored. We don’t test, taste or examine food.

Halal. A listing shows “vendor-declared” unless the vendor has uploaded a halal certificate, when it shows “halal-certified”. The certificate is issued by the body named on it. We don’t certify food ourselves.
Allergens. Allergens are declared by the vendor, with “may contain” for shared kitchens. If someone you serve has a serious allergy, ask the vendor and use your own judgement.
Safe-until times. These are worked out from our category time limits and the times the vendor enters. The limits are cautious rules based on World Health Organization and Food Standards Australia New Zealand guidance, to be confirmed with a food-safety adviser or the Islamabad Food Authority before launch. They lower the risk. They don’t guarantee that any batch is safe.
Our checks. Some listings are held for review before they go live, such as a vendor’s first 3 listings or one with an unusual price or weight, and we can remove any listing. That does not mean we have approved the food.

Our Food Safety Policy sets out what can be listed and for how long.

4. NGOs check the food at pickup

The collector checks the food’s look, smell and temperature before the pickup code is entered, and can refuse food that looks unsafe, with a photo, for a full refund.
After handover, the NGO is responsible for carrying the food safely, serving or refrigerating cooked food as soon as it arrives, serving it within the time limits, and deciding whether it suits the people it serves.

The NGO’s duties are set out in the NGO Agreement.

5. Verification and reliability have limits

We check every organisation’s documents before it can use the platform, screen every NGO and every signatory against the UN Security Council sanctions list and Pakistan’s proscribed-organisations and Fourth Schedule lists, and re-check every 12 months and when a document expires. This lowers the risk of dealing with a bad actor. It does not guarantee how any organisation will behave, or that its documents stay valid between checks.
Reliability badges reflect an organisation’s orders over the last 90 days. They are not a promise about its next order.
We do not promise that food will be listed, claimed or collected, or that the platform will always be available or free of errors, for example during internet shutdowns, power cuts or payment network failures.

Our Verification Policy explains the checks.

6. Impact numbers are estimates

Every impact number starts from the weight of food collected, and the others are worked out from it with published factors. Only completed orders count.

Number	How it is worked out	Why it is an estimate
Food rescued (kg)	The weight the vendor enters on each listing	Vendors estimate weight, with a helper that suggests a figure
Meal equivalents	1 meal for every 420 g, following WRAP’s guidance. Listings in portions count their portions, but never more than the weight divided by 0.42 kg	It measures an amount of food, not a balanced meal
CO2e avoided	2.5 kg of CO2e for every kg of food, from FAO’s figure of 3.3 billion tonnes of CO2e for 1.3 billion tonnes of food wasted	It is an average across all kinds of food
Money saved by NGOs	The retail value minus the price paid	The retail value is the vendor’s own figure

For example, a listing of 40 naan weighing about 6 kg counts as about 14 meal equivalents and about 15 kg of CO2e avoided.

Public totals change only when our team has checked and published them, once a week. There are no totals yet. The first numbers will be published after the pilot, on our Impact page.
Vendors’ impact certificates and NGOs’ summaries use the same method, so they are estimates too. If you quote them to donors or in reports, please describe them as estimates.
The figures on hunger and food waste on The problem page come from other organisations, with the source and year of each. We don’t control those figures.

7. Links to other websites

This website links to other websites, such as the research behind our figures. From launch, the platform will also send you to PayFast’s payment page or your bank’s app to pay, and to Google Maps for directions.

We don’t control those websites. Their own terms and privacy policies apply, and we are not responsible for their content or whether they are available. A link to another website does not mean we endorse it or the organisation behind it.

8. Automatic Urdu translation

The “اردو” button translates pages into Urdu automatically using Google Translate. Machine translation can get words, numbers or meanings wrong, especially in legal and payment terms. The English text is the official version of every page and policy. If the Urdu and English say different things, the English applies.

9. What this disclaimer doesn’t do

Nothing in this disclaimer removes rights that Pakistani law says cannot be removed, or limits our liability for our own negligence or fraud. The limits on our liability are in section 15 of our Terms of Service and will be reviewed by a Pakistani lawyer before launch.

Questions about this policy? Email hello@rizqrasan.pk or read our Complaints and Disputes policy.